Plumbers, with gumption.
Job management software for plumbers and heating engineers
Your paperwork currently lives on the dashboard of the van. We build plumbers and heating engineers the job sheets, quotes and reminder systems that get it off the dashboard, and the marketing that makes the phone ring for the right jobs.
Sound familiar?
Evenings spent writing up quotes.
You price a bathroom refit or a boiler swap on site, then spend the evening turning your scribbles into something you can send. By the time it lands in their inbox, someone else has already been round. The quote itself is fine. It's the typing, the parts list and the chasing that eat your nights.
Certificates scattered across three places.
Gas safety records, commissioning checklists, benchmark sheets and unvented cylinder paperwork all need filling in, filing and finding again. Some are on paper in the van, some on an app, some in an email to yourself. Then a landlord rings asking for last year's record and you're digging through the glovebox.
The emergency call that wrecks the diary.
A burst pipe or a family with no heating in January comes first, and it should. But every emergency knocks the rest of the day sideways. Someone has to ring the planned jobs, rearrange the week and remember which customer was promised a callback, and that someone is usually you, under a sink.
Small leaks add up. So does paperwork.
Plumbing job management software, built for you.
Every system is built around how your plumbing business already works. Here are some of the things we'd build for plumbers. Job management. How our bespoke systems work.
Job sheets on your phone.
Each job has its own page: address, access notes, what the customer said on the phone, photos of the old system and a parts list. You tick off the work, get a signature on screen and the customer receives a tidy job summary by email before you've left the drive.
A quote builder that does the maths.
Pick the job type, add parts from your own price list, set your labour and the quote comes out as a clean PDF with your logo on it. Send it from the van. The system reminds you to follow up, and the customer can accept it with one tap.
Certificate records that are easy to find.
Every gas safety record, service sheet and commissioning form is saved against the property and the customer. Search by postcode or surname and it's there. If you're Gas Safe registered, the system can hold your paperwork in one place alongside the job it belongs to.
Landlord and annual service reminders.
When a boiler service or landlord gas safety check is coming due, the customer gets a text or email asking them to pick a date. You get a list of what's due next month, sorted by area, so you can fill quiet weeks with work that was always going to come round.
A call-out diary the office can see.
One diary for the whole team, visible on phones and on the office computer. Drag a planned job to tomorrow and the customer gets a polite text explaining why. Emergency jobs are flagged so nobody double-books the engineer who is already knee-deep in someone's airing cupboard.
Where AI helps plumbers.
You can't answer the phone with both arms under a sink, and nobody wants to type up job sheets at nine at night. That's where AI pulls its weight, with you checking anything that goes out under your name. How we use AI.
- The late-night emergency callA burst pipe call at eleven gets answered, the address and the problem are logged, and a genuine emergency rings straight through to your phone. Everything else waits as a tidy text for the morning.
- Boiler swaps priced from a photoSnap the old boiler and the flue, talk through the pipe run in a voice note, and a draft quote comes back priced from your own parts list for you to check.
- Job sheets you talk, not typeDescribe the job on the drive and it becomes a written summary for the customer, filed against the property. Gas safety records are still yours to fill in and sign.
Marketing for plumbers, aimed at the right jobs.
Plumbing searches are split in two. There's the calm, planned search, "boiler replacement Shipley" or "bathroom fitters near me", and there's the panicked one at eleven at night: "emergency plumber near me" typed with wet hands. Both mostly land on Google's map listings first. We get your Google Business Profile set up with the right services, areas and hours, and build a website with clear pages for the work you actually want.
People are letting you into their homes, so trust does the heavy lifting. Real photos of you, your van and finished jobs do more than any stock picture of a smiling model holding a wrench. We ask happy customers for reviews at the right moment, straight after the job, and make sure your branding looks the same on the van, the invoice and the website.
An illustration, not a real client
Example: a two-van heating firm.
This is an illustrative example of what we build, not a real client. Imagine a small heating firm with two engineers and a partner doing the books at home. We'd give both engineers job sheets on their phones, with photos and signatures, and a quote builder using their own parts list. Service and landlord reminders go out automatically each month. At the kitchen table, the partner sees every finished job ready to invoice, rather than a carrier bag of carbon copies.
Questions plumbers ask.
What does something like this cost?
There's no set price, because a sole trader with one van needs something very different to a firm with five engineers. We talk through how your jobs run, then quote a fixed price for the build before we start. Most plumbers start with one thing that hurts most, usually quotes or job sheets, and add to it later.
Does it work on a phone in the van?
Yes. It's built for phones first, with big buttons for cold hands and forms that save as you go, so a patchy signal in a cellar doesn't lose your notes. The office side works on a normal computer, and both see the same jobs.
Can it store gas safety certificates and other paperwork?
It can keep your records against each property, with photos and signatures, and produce a clean copy for the customer or landlord. We'd build the forms around the paperwork you already fill in. If you use a particular certificate app you're happy with, we can work alongside it rather than replace it.
Will it link with my accounts software?
Often, yes. Many accounting packages allow other systems to send them invoices and customer details, which saves typing everything twice. We'll check what you use during our first conversation and tell you plainly whether a link is possible and worth it for the size of your business.
I'm too busy for more work. Do I still need marketing?
Maybe not more work, but better work. Good marketing can steer the enquiries towards the jobs you want, whether that's boiler installs, bathrooms or landlord contracts, and away from the dripping taps across town. A clear website and a sorted Google listing also save you time answering the same questions on the phone.
Is job management software worth it for a one-van plumber?
It depends where your time goes. If quotes, job sheets and invoices take you an hour on a Friday, a notebook and your accounts software might be all you need. If your evenings disappear into typing up quotes and hunting for certificates, it's worth fixing. We'll tell you honestly which camp you're in during the first conversation, even if the answer is not yet.
Why not just use an app like Tradify, Jobber or ServiceM8?
Tools like Tradify, Jobber and ServiceM8 suit plenty of plumbing firms, and if one fits the way you work, stick with it. A bespoke system makes sense when you keep working around your software rather than with it, whether that's your own paperwork, a landlord list with its own quirks or an office that runs things its own way. Then the job sheets, quotes and reminders are built around your jobs.
Also with gumption.
Trades with a lot in common with plumbers. Or see everyone we help.
Let's sort your plumbing business out.
Tell us how things run now, paper, spreadsheets and all. We'll tell you honestly what we'd build for a plumber like you, and what we wouldn't bother with.